Carla has over 20 years of experience within Fujitsu in a number of operational and strategic roles in, including leading on offerings development for Technical Support Services across EMEIA, heading up the business development function for our UK engineering force and delivering measurable improvements in service delivery and improvement roles.
She is driven by ensuring Fujitsu service supports our customer outcomes from solution design to delivery. She has a clear understanding of customers and consumers requirements through operational service delivery account leadership and is currently working on development of next-generation TSS services.
It’s that time of year again. Gartner’s 2021 Magic Quadrant Report has just been released, and once more Fujitsu has been named as a ‘Leader’.
This is a tremendous achievement – made all the more special by the fact this is the fifth year in a row that we’ve been... Read more
Traditionally, the workplace has been constructed around boundaries. Outdated business efficiency models meant organizations created rigid divisions of labour and uncooperative departmental silos, with offices representing – and even aggravating – the lack of flexibility.
Prior to the pandemic, workforces were accustomed to the shackles of the 9 to 5.... Read more
The year 2020 has seen digital transformation projects kicked into hyperdrive as, through the grit and determination of IT teams, businesses made large swathes of their workforces remote.
Now, following months of WFH, businesses are accepting that there simply is no going back to “normal” once this pandemic eases. However,... Read more
For retailers today, technology problems are incredibly expensive, both in terms of brand reputation and lost revenue.
IT major outage downtime, for instance, costs businesses around £4,300 per minute.
This means that solving problems isn’t enough: you need to prevent them from happening in the first place.
We need to move from... Read more
In 2017 it’s becoming more common to have four different generations working within a single organization: from the boomers born in the 20 years following 1946 to the generation Z employees now making up an increasing proportion of the workforce.
While this is positive as far as diversity’s concerned, that... Read more