More articles by Carla Hall

Carla has over 20 years of experience within Fujitsu in a number of operational and strategic roles in, including leading on offerings development for Technical Support Services across EMEIA, heading up the business development function for our UK engineering force and delivering measurable improvements in service delivery and improvement roles.

She is driven by ensuring Fujitsu service supports our customer outcomes from solution design to delivery. She has a clear understanding of customers and consumers requirements through operational service delivery account leadership and is currently working on development of next-generation TSS services.

The secret to a service experience that works for all ages? Choice

The secret to a service experience that works for all ages? Choice

In 2017 it’s becoming more common to have four different generations working within a single organisation: from the boomers born in the 20 years following 1946 to the generation Z employees now making up an increasing proportion of the workforce. While this is positive as far as diversity’s concerned, that... Read more

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