Articles by Carla Hall

Carla has over 20 years of experience within Fujitsu in a number of operational and strategic roles in, including leading on offerings development for Technical Support Services across EMEIA, heading up the business development function for our UK engineering force and delivering measurable improvements in service delivery and improvement roles. She is driven by ensuring Fujitsu service supports our customer outcomes from solution design to delivery. She has a clear understanding of customers and consumers requirements through operational service delivery account leadership and is currently working on development of next-generation TSS services.

The power of prediction – how to transform retail business through Intelligent Engineering

October 16, 2017 - Retail • Service Intelligence

For retailers today, technology problems are incredibly expensive, both in terms of brand reputation and lost revenue. IT major outage downtime, for instance, costs businesses around £4,300 per minute. This means that solving problems isn’t enough: you need to prevent them from happening in the first place. We need to move from... Read more

The secret to a service experience that works for all ages? Choice

In 2017 it’s becoming more common to have four different generations working within a single organization: from the boomers born in the 20 years following 1946 to the generation Z employees now making up an increasing proportion of the workforce. While this is positive as far as diversity’s concerned, that... Read more

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Articles by Carla Hall

The power of prediction – how to transform retail business through Intelligent Engineering

The secret to a service experience that works for all ages? Choice

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