Daisuke has over 20 years of experience in the IT industry since joining Fujitsu in 1995. Since then he has worked in a diverse range of roles, including corporate compliance, business development and pre-sales, marketing and corporate strategy planning. Currently in the role as Head of Automation within Global Service Delivery, Daisuke is responsible for the execution of the automation strategy as well as driving co-creation initiatives to develop new solutions.
Three-fifths (59%) of service desk professionals said increased automation was a top priority for 2016, according to research by The Service Desk Institute [pdf].
And we can only expect usage of this technology to increase as organisations strive to create a more user-centric Service Desk experience while freeing up staff to... Read more