Daisuke has over 20 years of experience in the IT industry since joining Fujitsu in 1995. Since then he has worked in a diverse range of roles, including corporate compliance, business development and pre-sales, marketing and corporate strategy planning. Currently in the role as Head of Service Desks within Global Delivery, Daisuke is responsible for the standardization of Service Desks as well as defining the Service Desk strategy and driving innovation across Fujitsu.
Three-fifths (59%) of service desk professionals said increased automation was a top priority for 2016, according to research by The Service Desk Institute [pdf].
And we can only expect usage of this technology to increase as organisations strive to create a more user-centric Service Desk experience while freeing up staff to... Read more