David Ewart is an Offering Manager with responsibility for Fujitsu’s Service Desk, he has a passion for modernizing end user support experience within the enterprise.
Dave has over 20 years experience in the IT industry and has worked for a number of large Managed Service Providers on major projects across Europe.
He joined Fujitsu in 2006 and has held a number of roles in the organisation.
Service desks are typically set up to support people with their IT issues. We need to rethink what we mean by support – and what a service desk can do for end users.
That begins with understanding not just how people use the service desk, but how they want to... Read more