Articles by Glenn Drawbridge

For a number of years now IT decision-makers have prioritized one thing above all others when it comes to the service desk: cutting costs. One of the most popular ways to try and reduce spend has been the increasing move towards self-service – enabling users to fix their own problems... Read more

In 1996 AskJeeves.com was born and a few years later its television adverts were everywhere. The original idea behind Ask Jeeves was to provide answers to questions posed in everyday language. "Jeeves" was the name of your very own personal assistant, or butler, fetching answers to any question you asked. In... Read more