Articles by James Millen

There is an increasing pressure on the service desk to provide a faster, more flexible service that better responds to the needs of users and their organizations. In this report, we explore how the next-generation service desk will fulfil its new mission by harnessing emergent technologies and adopting new, innovative... Read more

It’s time to rethink the end-user environment. The way people work is changing. Across the world, staff are turning to the convenience of mobile working across the devices they want to use. They’re working in their own way – to get more done, more quickly. The demand for increased mobility and anytime, anywhere access to... Read more

The White Book of Digital Workplace Evolution is the sixth installment of Fujitsu’s white book series, which delivers practical, forward-looking guidance to enterprises as they develop their workplace IT infrastructure to support and grow their business. It builds on the research undertaken for The White Book for Mobilizing the Enterprise... Read more

The forces reshaping the way we work are many and varied – and companies must be prepared to face them all. It used to be the case that staff worked the way they were told to by their employers. It was therefore the objectives of the organisation – efficiency, in most cases... Read more

Workplace technology must meet the increasing expectations of a digital-savvy workforce and support a variety of work styles, all whilst driving out cost and complexity to enable business agility. Download our White Book of Digital Workplace Evolution. Related resources: White Book: Digital Workplace Evolution White Book: Mobilizing the Enterprise White Paper:... Read more

Mobilizing the enterprise is of great importance to businesses – it’s potentially one of the key initiatives for businesses to modernize and innovate in the near future. Most organizations will have no choice but to develop multiple mobile policies and architectures, including customer and employee-facing strategies. In the age of mobility,... Read more

Within the modern workplace we are seeing the longstanding boundaries of corporate IT being serially tested by mobile demands. A mobile workplace requires fully connected subsystems to give users access to the services they expect to simply work. Download our White Book of Digital Workplace Evolution. Related resources: White Book: Digital... Read more