Martin has over 20 years of experience in developing IT solutions to business issues. He has worked across a range of industries and sectors including retail, financial services and telecommunications, and in a variety of roles from consulting, through to strategy and solution development.
Most recently he has been responsible for developing new IT support models underpinned by data analytics, focusing on how these can deliver real improvements to customers’ businesses.
“A single failure is a source of knowledge we might not have gained in any other way.”
These are the words of Henry Petroski, Professor of Engineering and History at Duke University.
Failures, he argued, “reveal weaknesses in reasoning, knowledge and performance that successful designs may not even hint at.”
That’s the... Read more
IT support has historically been reactive: wait for it to break then fix it, and fix it cheap.
But this simple approach is no longer fit for purpose. Times have changed, the workplace is evolving, and business users are becoming less accepting of a standard approach to IT support.
And there’s... Read more