Martin has over 20 years of experience in developing IT solutions to business issues. He has worked across a range of industries and sectors including retail, financial services and telecommunications, and in a variety of roles from consulting, through to strategy and solution development. Most recently he has been responsible for developing new IT support models underpinned by data analytics, focusing on how these can deliver real improvements to customers’ businesses.
Most recently he has been responsible for developing new IT support models underpinned by data analytics, focusing on how these can deliver real improvements to customers’ businesses.
In every workplace, there are certain rites of passage. For many years, one such rite of passage was ringing the service desk for help recovering a file/unlocking a device/connecting to a printer. And as office IT processes got more complex, the expectation was that our interactions with the service... Read more
This blog is co-authored by Martin Smithen, Head of Offerings and Capability, Digital Workplace Services EMEIA Fujitsu; Daniella Levinson, Business Consultant at Fujitsu UK; Kevin Collins, Channel, Alliances and Partnerships Manager at Fujitsu EMEIA.
How long does it take to come up with a good idea?
You might think it takes... Read more
I’ve talked a lot about the importance of a workplace strategy: on this blog, in meetings, over conference calls, webinars, at networking events...
And with good reason.
So much of the digital transformation process hinges on having a robust workplace transformation strategy – and being able to execute it successfully.
In its... Read more
“A single failure is a source of knowledge we might not have gained in any other way.”
These are the words of Henry Petroski, Professor of Engineering and History at Duke University.
Failures, he argued, “reveal weaknesses in reasoning, knowledge and performance that successful designs may not even hint at.”
That’s the... Read more
IT support has historically been reactive: wait for it to break then fix it, and fix it cheap.
But this simple approach is no longer fit for purpose. Times have changed, the workplace is evolving, and business users are becoming less accepting of a standard approach to IT support.
And there’s... Read more