Inside the Digital WorkplaceMartin Smithen, Author at Inside the Digital Workplace

The service desk is becoming invisible – and that’s a good thing. Here’s why

June 3, 2019 - Employee experience • Future Workplace

In every workplace, there are certain rites of passage. For many years, one such rite of passage was ringing the service desk for help recovering a file/unlocking a device/connecting to a printer. And as office IT processes got more complex, the expectation was that our interactions with the service... Read more

A hackathon is helping people return to work after long-term illness – here’s how

May 1, 2019 - Employee experience • Productivity

This blog is co-authored by Martin Smithen, Head of Offerings and Capability, Digital Workplace Services EMEIA Fujitsu; Daniella Levinson, Business Consultant at Fujitsu UK; Kevin Collins, Channel, Alliances and Partnerships Manager at Fujitsu EMEIA. How long does it take to come up with a good idea? You might think it takes... Read more

Gartner names Fujitsu as a “Leader” in the 2019 Magic Quadrant for Managed Workplace Services, Europe

April 23, 2019 - Employee experience • Future Workplace

I’ve talked a lot about the importance of a workplace strategy: on this blog, in meetings, over conference calls, webinars, at networking events... And with good reason. So much of the digital transformation process hinges on having a robust workplace transformation strategy – and being able to execute it successfully. In its... Read more

Intelligent engineering: less downtime, more productivity

July 21, 2017 - Productivity • Service Intelligence

“A single failure is a source of knowledge we might not have gained in any other way.” These are the words of Henry Petroski, Professor of Engineering and History at Duke University. Failures, he argued, “reveal weaknesses in reasoning, knowledge and performance that successful designs may not even hint at.” That’s the... Read more

Abstract analytics header image showing graphs and data

Predictive Analytics: The key to intelligent engineering

September 18, 2016 - Productivity • Service Intelligence

IT support has historically been reactive: wait for it to break then fix it, and fix it cheap. But this simple approach is no longer fit for purpose. Times have changed, the workplace is evolving, and business users are becoming less accepting of a standard approach to IT support. And there’s... Read more

Articles by Martin Smithen

The service desk is becoming invisible – and that’s a good thing. Here’s why

A hackathon is helping people return to work after long-term illness – here’s how

Gartner names Fujitsu as a “Leader” in the 2019 Magic Quadrant for Managed Workplace Services, Europe

Intelligent engineering: less downtime, more productivity

Predictive Analytics: The key to intelligent engineering

Recent Posts

Articles by Martin Smithen

The service desk is becoming invisible – and that’s a good thing. Here’s why

A hackathon is helping people return to work after long-term illness – here’s how

Gartner names Fujitsu as a “Leader” in the 2019 Magic Quadrant for Managed Workplace Services, Europe

Intelligent engineering: less downtime, more productivity

Predictive Analytics: The key to intelligent engineering

Recent Posts

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