More articles by Mike Matthews

Mike Matthews is Fujitsu’s EMEIA Offerings Lead responsible for Service Desk and Service Orchestration (SIaM). He has worked in the IT industry for over 18 years, moving to Fujitsu after 17 years working for other Global Service Providers, in February 2015. Mike has worked in Offerings/Product Management for over 9 years, specifically in the Service Desk/End User Computing area, also having experience in Desktop, Engineering, Operations, Service and Project Management. He is well known in the Service Desk arena, having spoken at various public events such as The Service Desk Institute Annual Conference in Edgbaston, Birmingham and at The Opus, Voice Biometric Conference in both New York and Amsterdam.
Infographic: The Next Generation Service Desk

Infographic: The Next Generation Service Desk

The way people work and communicate within companies has fundamentally changed over the last few years. As a result, the IT service desk needs to adapt to meet the evolving needs of 21st-century employees. It needs to deliver a user-centric experience that reflects today’s complex technology environment. But how do you... Read more

Sign up to our regular newsletter and get all the latest articles straight to your inbox

Our newsletter contains some of the latest content and includes a recap of the top posts you might have missed as well as a peek at what's coming up before it's published.

Please leave this field empty.

This website uses cookies to distinguish you from other users of the website. This helps us to provide you with a good experience when you browse our website and also allows us to improve the website. Learn more by reading Cookies and Privacy

Privacy Preference Center

Statistic

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

_ga,_gat,_gid

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

collect, lidc
loc,mus,uid,uvc
guest_id,personalization_id
CM,CM14,anj,cid,sess,uid,uuid2

Close your account?

Your account will be closed and all data will be permanently deleted and cannot be recovered. Are you sure?