Articles by Ramanan Ramakrishna

Ramanan Ramakrishna is Head of Service Portfolio & Innovation – Digital Technology Services for Fujitsu. He joined the Fujitsu in early 2016 with 25 years of experience within the ICT industry. Ramanan graduated from Birla Institute of Technology & Science, India with a first class Masters degree in Computer Science and Mathematics.
In with service orchestration, out with SIAM

In with service orchestration, out with SIAM

Mike Mathews recently suggested the service desk of the future should reflect the consumer experience. There’s a compelling case for this, but there’s another way of looking at it too… What if the answer is not just about how the service desk can improve, but more about replacing it with a different... Read more

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