More articles by Ville Tukiainen

Ville Tukiainen currently works within the EMEIA Service Innovation and Portfolio team to drive end user-focused service design. He is working to change the company’s development by turning end user’s needs into customer-centric services. His combined experience in inbound marketing and service design methodology gives him the experience to understand customers and get qualitative insight for service development.
Want to understand your end users? Try talking to them!

Want to understand your end users? Try talking to them!

Whatever you think about Richard Branson, he made a good argument when saying: companies should put employees, not customers, first. His point: if you provide your staff with a brilliant experience the customer experience will take care of itself. Those employees will be empowered and compelled to do their very... Read more

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