Analysis

I recently read an interesting article in Forbes about the role of artificial intelligence (AI) in HR.

It argued that the future of HR lies in managing fully automated workers and leveraging AI to perform a variety of standard tasks. Machine learning will sift through CVs and write job descriptions. Chatbots will answer questions from employees and reinforce learning. AI will schedule meetings and follow them up with minutes. At the same time, the article did point out that AI will only ever augment human intelligence. I agree with this view and feel the emphasis on this should be much stronger. For me what’s exciting is not the new technology that will empower HR – it’s working out how HR can encourage humans and machines to work together. Emotional labor in a human-robotic workforce The HR role is fundamentally human-centric. It’s all about dealing with people on a personal level: resolving disputes, building teams... Read more