The importance of not just a partnership, but an ecosystem
Partnerships are an intrinsic part of the technology industry. It’s collaboration between businesses operating in the field and their... Read more
Why a personalized digital workplace makes your company a great place to work
A versatile workplace
Henry Ford once said, “You can have any colour you want, as long as... Read more
What not to miss at Fujitsu Forum 2018
Autumn is a time that means lots of things to different people. To some, it represents the return of... Read more
Forget the name of your first pet – biometrics are the best way to identify yourself
INCORRECT PASSWORD.
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Click here to reset your password.
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What was your first pet... Read more
Empower your Service Desk agents and they will deliver valuable business insight
How many people can honestly say that they perform well under... Read more
Vision Document – Intelligent IT support for a digital world
Intelligent Engineering - Predictive IT Support
The workplace continues to develop at a dramatic pace. People expect... Read more
Vision Document: Enabling a Service Desk Fit for the Future
The world is changing, and the Service Desk needs to keep up.
In today’s fast paced always connected consumer... Read more
Infographic: Enabling a Service Desk Fit for the Future
The world is changing, and the Service Desk needs to keep up.
Fujitsu has totally re-imagined the Service Desk. Learn... Read more
How an intelligent Service Desk can improve digital engagement
The world is changing, and the Service Desk needs to keep up.
By 2050 more than 22%... Read more
Video: Intelligent Engineering
Intelligent Engineering delivers proactive support to ensure your business always remains up and running. It uses analytics to predict potential problems & through automation resolves them before they become issues.
The result? Incident rates... Read more
The power of prediction – how to transform retail business through Intelligent Engineering
For retailers today, technology problems are incredibly expensive, both in terms... Read more
The transformation of IT support: helping people to help themselves
The concept of self-service is nothing new in the consumer world.
For years, supermarkets have allowed people... Read more
Video: The Service Desk, reimagined
Fujitsu’s Service Desk of the Future is the Social Command Centre. With features such as voice biometrics and a virtual assistant the SCC empowers people to help themselves however and whenever they choose.
Read more
Video: Intelligent Engineering – Less downtime, more productivity
Intelligent Engineering is the new Fujitsu approach to engineering services. A preventative model where we can... Read more
Intelligent engineering: less downtime, more productivity
“A single failure is a source of knowledge we might not have gained in any other way.”
These are the... Read more
White Paper: Proactive & Predictive: The intelligent approach to maximising uptime
The ‘always-on’ economy demands ‘always-on’ enterprises. That puts a lot of... Read more
Building the service desk of the future starts with understanding what it’s being used for
Service desks are typically set up to support people with their... Read more
Who is your service desk there to serve? It’s time for a rethink
For a number of years now IT decision-makers have prioritized one thing above all others when... Read more
If we really want to make automation work for us, we need to think bigger
For all the talk of how analytics, artificial intelligence and automation are set to shape the... Read more
Want to understand your end users? Try talking to them!
Whatever you think about Richard Branson, he made a good argument when saying: companies should put employees, not customers,... Read more
The three pillars of security in an as-a-service world
This is a guest blog from Christian Reilly, VP and CTO at Citrix.
Today there are few – if any... Read more
The secret to a service experience that works for all ages? Choice
In 2017 it’s becoming more common to have four different generations working within a single organization:... Read more
Infographic: The Next Generation Service Desk
The way people work and communicate within companies has fundamentally changed over the last few years. As a result, the... Read more
