4 digital workplace trends from Fujitsu Forum 2016
It’s been an exciting year for technology in general, but what’s been even more exciting is seeing how quickly... Read more
Stepping into the cloud – what to consider when migrating your workplace
So much of what we do on our devices now depends on the cloud in some... Read more
Next-generation service desk: the future is intelligently automated
Three-fifths (59%) of service desk professionals said increased automation was a top priority for 2016, according... Read more
Artificial intelligence will save us, not enslave us!
In 1996 AskJeeves.com was born and a few years later its television adverts were everywhere.
The original idea behind Ask... Read more
White Book: The Next-Generation Service Desk
There is an increasing pressure on the service desk to provide a faster, more flexible service that better responds... Read more
In with service orchestration, out with SIAM
Mike Mathews recently suggested the service desk of the future should reflect the consumer experience. There’s a compelling case for this,... Read more
Proactive, consumer-inspired – it’s time for the next-generation Service Desk
Businesses today face a stark reality: their employees are having fantastic... Read more
Predictive Analytics: The key to intelligent engineering
IT support has historically been reactive: wait for it to break then fix it, and fix it cheap.
But this... Read more
Four reasons ‘engineerless’ field engineering is the future
No, you didn’t misread that headline. I really do believe we should be aiming for a... Read more
White Paper: End User Analytics
It’s time to rethink the end-user environment.
The way people work is changing. Across the world, staff are turning to the convenience of mobile working across the devices they want to use. They’re working in their... Read more
