How will millennials work with us in the future workplace?
Somewhat disappointedly, we now live in a confused, uncertain and chaotic time where for the most part we appear to be Read Article
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Building the service desk of the future starts with understanding what it’s being used for
Service desks are typically set up to support people with their IT issues. We need to rethink what we mean by Read Article
Who is your service desk there to serve? It’s time for a rethink
For a number of years now IT decision-makers have prioritized one thing above all others when it comes to the service Read Article
