Gartner names Fujitsu as a “Leader” in the 2019 Magic Quadrant for Managed Workplace Services, Europe

By Martin Smithen, - Employee experienceFuture Workplace

I’ve talked a lot about the importance of a workplace strategy: on this blog, in meetings, over conference calls, webinars, at networking events…

And with good reason.

So much of the digital transformation process hinges on having a robust workplace transformation strategy – and being able to execute it successfully.

In its latest Magic Quadrant report for Managed Workplace Services in Europe, the analyst firm Gartner describes the workplace as “the front line of digital change and employee engagement” and argues that “innovative managed workplace services give organizations a competitive edge.”

In this year’s report, which measures 16 leading providers on “completeness of  vision” and “ability to execute”, I was delighted to learn that Fujitsu was named as a “Leader” yet again. Fujitsu also received the highest quadrant positioning for its “ability to execute” – which I see as huge accolade.

The market according to Gartner…

Two distinct types of Managed Workplace Services deals are emerging: the first follows a more traditional outsourcing format, where the primary focus is cost reduction; the second is a more innovative type of offering, in which organizations see transformation of the workplace as a key enabler of digital capability. In the newer type of deals, clients typically seek a consultancy-led approach to MWS.

Vendors across the Magic Quadrant are capable of delivering on the first type of deal. However, it’s our view that only those vendors with a stronger placement will have the right balance of consultative and digital approaches to help clients find MWS success.

For this reason, I feel that Fujitsu’s “Leader” positioning marks us out as one of the few providers in the market capable of driving true workforce transformation.

Innovative? Us?

The report acknowledges our bold new initiatives such as BuddyConnect, which is a co-created mobile app aimed at supporting new joiners (particularly those with learning disabilities or autism) and is based on the principles of Human Centric Innovation.

Elsewhere, the report names robust end-user approaches to support working anywhere, the use self-service empowerment to reduce service desk calls, and the use of a state-of-the-art Digital Transformation Center to co-create new workplace services along with partners and customers.

Human centric – starting with our own people

For me, the most rewarding aspect of the report is the recognition it gives our Fujitsu staff.

Technical skills, the ability to utilize the full breadth and expertise of the organization, and a penchant for influencing industrywide thinking are all identified in the report, as well as aptitude in understanding customers’ individual needs.

In many ways, this really distils the essence of Fujitsu’s digital workplace offering: being able to deliver seamlessly connected services faster and more accurately, innovating more, and at its heart, tailoring the service all the way to the individual end user’s needs.

Access the full Magic Quadrant report for free here.

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