Posts tagged: digital transformation

1. Get your employee experience right and the customer experience will follow

   July 18, 2018

   Customer expectations have shifted dramatically in the last few years as disruptors across countless industries have focused on scaling new heights in terms of customer experience (CX). It’s widely accepted that it’s vital to offer excellent...
   
   

2. Why manufacturers shouldn’t fear digital transformation in the workplace

   July 11, 2018

   Digital transformation has not come easily to the manufacturing industry. 90% of manufacturing firms see the complexity of current workplace technology as a barrier to productivity, and our research revealed that over half think cybersecurity me...
   
   

3. How technology can help a utilities industry in flux

   June 20, 2018

   From major shifts in workforce demographics to organizational restructuring and new technologies, the utilities industry is undergoing intense and serious change. We examined these factors and others in a recent webinar, ‘Are you reinventing y...
   
   

4. The heart of retail will remain the same no matter what digital brings

   June 12, 2018

   I’ve been working in retail for 28 years. In all that time I’ve never seen as much disruption as there is now. Some well-known retailers are shutting stores, some even going out of business, as they address both the Amazon-effect and the nee...
   
   

5. A workplace revolution is coming to financial services

   March 22, 2018

   Our Workplace 2025 report highlighted five trends that will change the way we work over the next few years: New technology like artificial intelligence will generate an intelligent workplace Demographic change will create a cross-genera...
   
   

6. Agile Retail must start in the workplace

   March 15, 2018

   This is a guest blog post by Katrin Schleife, Principal Analyst, at industry analyst group CXP The world of retail moves faster than any other industry. In the last six months alone, Amazon has opened the doors at its checkout-free store, Tesco...
   
   

7. How an intelligent Service Desk can improve digital engagement

   March 2, 2018

   The world is changing, and the Service Desk needs to keep up. By 2050 more than 22% of the world will be over 60 years old, according to our research. For a large proportion of those over 60, social or economic circumstances will mean that they ...
   
   

8. Workplace 2025: bring the future to you in three steps

   December 20, 2017

   At Fujitsu Forum 2017 I joined Citrix’s Christian Reilly, VMWare’s Shawn Bass, Microsoft’s Anna Kopp and Google’s Harald Fratz onstage to discuss the future workplace. The session was a chance for us to answer questions about various iss...
   
   

9. How vendor partnerships can maximize the value from new technology

   October 12, 2016

   Building ecosystems to simplify cutting edge agility Modern IT departments have enormous budgets and there’s a veritable feast of technology out there to choose from. IT spending worldwide will total $3.5 trillion this year, according to Gartn...
   
   

10. The workplace is evolving – here’s why

    September 16, 2016

    It’s difficult to overstate how much the working world has changed in the 21st century. Technology like artificial intelligence, augmented reality or bots would seem almost alien to an early-noughties employee, but more and more these elements ...