Posts tagged: digital transformation
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The future of financial services – a pragmatic outlook
The future of the financial services industry promises to be a tumultuous and transformative one, as firms struggle to placate their extremely polarized customer demographics. Younger customers who grew up as ‘digital natives’, prioritize ge...
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Building a future workforce of digital skills and sustainability
Technology is often seen as a disruptive driver of change in the workplace. As a concept, “change” is not something people are overly comfortable with – humans are habitual after all. But the transformations technology is enabling isn’t ...
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Trick or treat? What technologies of the future hold for the digital workplace
Halloween: what began as an ancient Celtic festival involving bonfires and costumes aimed at warding off deceased spirits has today become an annual pageant of all things ghoulish and ghastly. But while thousands of years ago the cold and dark m...
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Three steps to create a digital culture in your organization
Cultural change is the basis for all digital transformation (DT). If you don’t start with change at this level, you’ll never get it to stick. This is something I addressed in my previous blog post. Now I want to talk about how to create cult...
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Culture is the most important element of a digital transformation journey – here’s why
Digital transformation is a profound change that’s set to impact all aspects of our society. That’s not an over-exaggeration: the shift to online platforms will bring about new mind-sets, different behaviours, new ways of living, and hopefull...
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The digital workplace of the future won’t succeed if HR and IT don’t work together to create it
It’s easy, when talking about digital transformation, to get bogged down in what this means from a technological perspective. The word ‘digital’ is so strongly associated with the screens and programs so many of us live our lives through t...
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Get your employee experience right and the customer experience will follow
Customer expectations have shifted dramatically in the last few years as disruptors across countless industries have focused on scaling new heights in terms of customer experience (CX). It’s widely accepted that it’s vital to offer excellent...
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Why manufacturers shouldn’t fear digital transformation in the workplace
Digital transformation has not come easily to the manufacturing industry. 90% of manufacturing firms see the complexity of current workplace technology as a barrier to productivity, and our research revealed that over half think cybersecurity me...
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How technology can help a utilities industry in flux
From major shifts in workforce demographics to organizational restructuring and new technologies, the utilities industry is undergoing intense and serious change. We examined these factors and others in a recent webinar, ‘Are you reinventing y...
