Posts tagged: Next Generation Service Desk

1. The service desk is becoming invisible – and that’s a good thing. Here’s why

   June 3, 2019

   In every workplace, there are certain rites of passage. For many years, one such rite of passage was ringing the service desk for help recovering a file/unlocking a device/connecting to a printer.  And as office IT processes got more complex, th...
   
   

2. Forget the name of your first pet – biometrics are the best way to identify yourself

   June 28, 2018

   INCORRECT PASSWORD. **************** Click here to reset your password. *************** What was your first pet called? What is your favourite film? What is your most memorable meal? ***************** Your password must contain eight char...
   
   

3. Empower your Service Desk agents and they will deliver valuable business insight

   May 11, 2018

   How many people can honestly say that they perform well under pressure? The vast majority of people don’t. Just 5% of workers believe they are more effective when they are feeling stressed. While it’s unlikely that any job will be complet...
   
   

4. Vision Document: Enabling a Service Desk Fit for the Future

   March 9, 2018

   The world is changing, and the Service Desk needs to keep up. In today’s fast paced always connected consumer world, things must work, first time every time. The digital revolution is inevitable, and it is critical that organizations start...
   
   

5. Infographic: Enabling a Service Desk Fit for the Future

   March 9, 2018

   The world is changing, and the Service Desk needs to keep up. Fujitsu has totally re-imagined the Service Desk. Learn here how the Social Command Centre (SCC) offers access to the support people want, the way they want it.    ...
   
   

6. Artificial intelligence will save us, not enslave us!

   November 22, 2016

   In 1996 AskJeeves.com was born and a few years later its television adverts were everywhere. The original idea behind Ask Jeeves was to provide answers to questions posed in everyday language. "Jeeves" was the name of your very own personal assi...