Posts tagged: predictive analytics

1. The secret to a service experience that works for all ages? Choice

   February 3, 2017

   In 2017 it’s becoming more common to have four different generations working within a single organization: from the boomers born in the 20 years following 1946 to the generation Z employees now making up an increasing proportion of the workforc...
   
   

2. Four reasons ‘engineerless’ field engineering is the future

   September 16, 2016

   No, you didn’t misread that headline. I really do believe we should be aiming for a lack of engineers in field engineering! But hear me out… With technology such as the internet of things (IoT), predictive analytics, drones, augmented realit...