Posts tagged: self-service

1. Building the service desk of the future starts with understanding what it’s being used for

   May 31, 2017

   Service desks are typically set up to support people with their IT issues. We need to rethink what we mean by support – and what a service desk can do for end users. That begins with understanding not just how people use the service desk, but ...
   
   

2. Who is your service desk there to serve? It’s time for a rethink

   May 23, 2017

   For a number of years now IT decision-makers have prioritized one thing above all others when it comes to the service desk: cutting costs. One of the most popular ways to try and reduce spend has been the increasing move towards self-service –...