Service desks are typically set up to support people with their IT issues. We need to rethink what we mean by support – and what a service desk can do for end users.
That begins with understanding not just how people use the service desk, but ...
For a number of years now IT decision-makers have prioritized one thing above all others when it comes to the service desk: cutting costs.
One of the most popular ways to try and reduce spend has been the increasing move towards self-service –...
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