Posts tagged: Service Desk
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Forget the name of your first pet – biometrics are the best way to identify yourself
INCORRECT PASSWORD. **************** Click here to reset your password. *************** What was your first pet called? What is your favourite film? What is your most memorable meal? ***************** Your password must contain eight char...
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Empower your Service Desk agents and they will deliver valuable business insight
How many people can honestly say that they perform well under pressure? The vast majority of people don’t. Just 5% of workers believe they are more effective when they are feeling stressed. While it’s unlikely that any job will be complet...
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Vision Document: Enabling a Service Desk Fit for the Future
The world is changing, and the Service Desk needs to keep up. In today’s fast paced always connected consumer world, things must work, first time every time. The digital revolution is inevitable, and it is critical that organizations start...
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Infographic: Enabling a Service Desk Fit for the Future
The world is changing, and the Service Desk needs to keep up. Fujitsu has totally re-imagined the Service Desk. Learn here how the Social Command Centre (SCC) offers access to the support people want, the way they want it. ...
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How an intelligent Service Desk can improve digital engagement
The world is changing, and the Service Desk needs to keep up. By 2050 more than 22% of the world will be over 60 years old, according to our research. For a large proportion of those over 60, social or economic circumstances will mean that they ...
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The transformation of IT support: helping people to help themselves
The concept of self-service is nothing new in the consumer world. For years, supermarkets have allowed people to check out their own items, while ecommerce giants like Amazon have encouraged customers to find answers to problems without ever hav...
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Video: The Service Desk, reimagined
Fujitsu’s Service Desk of the Future is the Social Command Centre. With features such as voice biometrics and a virtual assistant the SCC empowers people to help themselves however and whenever they choose. ...
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Building the service desk of the future starts with understanding what it’s being used for
Service desks are typically set up to support people with their IT issues. We need to rethink what we mean by support – and what a service desk can do for end users. That begins with understanding not just how people use the service desk, but ...
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Who is your service desk there to serve? It’s time for a rethink
For a number of years now IT decision-makers have prioritized one thing above all others when it comes to the service desk: cutting costs. One of the most popular ways to try and reduce spend has been the increasing move towards self-service –...
