Posts tagged: Service Desk

  1. The transformation of IT support: helping people to help themselves

    The concept of self-service is nothing new in the consumer world. For years, supermarkets have allowed people to check out their own items, while ecommerce giants like Amazon have encouraged customers to find answers to problems without ever hav...

  2. Video: The Service Desk, reimagined

    Fujitsu’s Service Desk of the Future is the Social Command Centre. With features such as voice biometrics and a virtual assistant the SCC empowers people to help themselves however and whenever they choose.   ...

  3. Who is your service desk there to serve? It’s time for a rethink

    For a number of years now IT decision-makers have prioritized one thing above all others when it comes to the service desk: cutting costs. One of the most popular ways to try and reduce spend has been the increasing move towards self-service –...

  4. Want to understand your end users? Try talking to them!

    Whatever you think about Richard Branson, he made a good argument when saying: companies should put employees, not customers, first. His point: if you provide your staff with a brilliant experience the customer experience will take care of itsel...

  5. Infographic: The Next Generation Service Desk

    The way people work and communicate within companies has fundamentally changed over the last few years. As a result, the IT service desk needs to adapt to meet the evolving needs of 21st-century employees. It needs to deliver a user-centric expe...

  6. 4 digital workplace trends from Fujitsu Forum 2016

    It’s been an exciting year for technology in general, but what’s been even more exciting is seeing how quickly technology is changing the way we work. In November we attended Fujitsu Forum 2016, and with several thousand technology fans floo...

  7. Next-generation service desk: the future is intelligently automated

    Three-fifths (59%) of service desk professionals said increased automation was a top priority for 2016, according to research by The Service Desk Institute [pdf]. And we can only expect usage of this technology to increase as organisations stri...

  8. Artificial intelligence will save us, not enslave us!

    In 1996 AskJeeves.com was born and a few years later its television adverts were everywhere. The original idea behind Ask Jeeves was to provide answers to questions posed in everyday language. "Jeeves" was the name of your very own personal assi...

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