Posts tagged: Social Command Centre

1. Empower your Service Desk agents and they will deliver valuable business insight

   May 11, 2018

   How many people can honestly say that they perform well under pressure? The vast majority of people don’t. Just 5% of workers believe they are more effective when they are feeling stressed. While it’s unlikely that any job will be complet...
   
   

2. Vision Document: Enabling a Service Desk Fit for the Future

   March 9, 2018

   The world is changing, and the Service Desk needs to keep up. In today’s fast paced always connected consumer world, things must work, first time every time. The digital revolution is inevitable, and it is critical that organizations start...
   
   

3. Infographic: Enabling a Service Desk Fit for the Future

   March 9, 2018

   The world is changing, and the Service Desk needs to keep up. Fujitsu has totally re-imagined the Service Desk. Learn here how the Social Command Centre (SCC) offers access to the support people want, the way they want it.    ...
   
   

4. The transformation of IT support: helping people to help themselves

   September 14, 2017

   The concept of self-service is nothing new in the consumer world. For years, supermarkets have allowed people to check out their own items, while ecommerce giants like Amazon have encouraged customers to find answers to problems without ever hav...