Posts tagged: user-centric experience

1. Building the service desk of the future starts with understanding what it’s being used for

   May 31, 2017

   Service desks are typically set up to support people with their IT issues. We need to rethink what we mean by support – and what a service desk can do for end users. That begins with understanding not just how people use the service desk, but ...
   
   

2. Infographic: The Next Generation Service Desk

   January 26, 2017

   The way people work and communicate within companies has fundamentally changed over the last few years. As a result, the IT service desk needs to adapt to meet the evolving needs of 21st-century employees. It needs to deliver a user-centric expe...