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White Book: The Next-Generation Service Desk

dwp2There is an increasing pressure on the service desk to provide a faster, more flexible service that better responds to the needs of users and their organizations.

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In this report, we explore how the next-generation service desk will fulfil its new mission by harnessing emergent technologies and adopting new, innovative approaches to drive business value.

Download this definitive guide to building a service desk for the digital era.

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