What are the challenges now, and the opportunities for retailers to engage, enable, and empower their workforce?
Change is the order of the day in the retail sector. While traditional brick and mortar retailers face stiff competition from their online counterparts, e-commerce vendors too find themselves competing with more and more agile rivals. The retail sector is already taking a more modern approach to what constitutes the workplace. What came out strongly in our survey is that there is considerable room for improvement in the technology available to staff on the shop floor. 75% of retail workers currently struggle with service outages on a weekly basis, usually caused by poorly managed legacy equipment, that may be slow and out of date…
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